Terms of Service

1. Who We Are

menthra is operated by menthra Inc., a Delaware C-Corporation with operations in the United States and India. When we say "menthra," "we," "us," or "our," we mean menthra Inc. and its subsidiaries. When we say "you" or "your," we mean you — the person using menthra.

2. What menthra Is

menthra is a mental wellness platform where your story does not reset every session. Instead of helping you cope indefinitely, menthra helps you resolve the patterns underneath. We offer four companion tiers plus a clinical tier:

• Nova — individual wellness companion for everyday emotional support.
• Ally — workplace wellness companion deployed through employers.
• Sage — companion for coaches and mentors working with clients.
• Bloom — family and teen wellness, with COPPA-compliant age gating and parental controls.
• Evoke — clinical tier connecting you with licensed therapists and clinicians.

Nova, Ally, Sage, and Bloom provide wellness support — not clinical treatment. Only Evoke connects you with licensed providers operating under their own professional scope and state/jurisdictional licensing.

3. Who Can Use menthra

3.1 Account types

• Individual — you signed up directly.
• Family plan — one plan owner, up to the invited family members defined in the plan.
• Employer-provisioned — your employer gave you access to Ally as part of a benefit.
• Partner-provisioned — a healthcare partner, school, or community organization gave you access through their program.

3.2 Age

• Users under 13 cannot use menthra. We do not knowingly collect data from children under 13.
• Users aged 13 to 17 require verified parental or guardian consent before using menthra. See our Minor Signup consent for details.
• Users 18 and over may sign up directly.

4. Acceptable Use

When you use menthra, you agree:

• You will not use menthra as a substitute for emergency services. If you or someone else is in immediate danger, call 911 (US), 988 (Suicide & Crisis Lifeline), or your local emergency number.
• You will not share your account credentials or let anyone else use your account.
• You will not impersonate another person, misrepresent your identity, or create accounts for others without their consent.
• You will not attempt to circumvent, reverse engineer, scrape, or disrupt the platform.
• You will not use menthra to harass, defame, or harm others.
• You will not use menthra to make clinical claims you are not qualified to make — menthra's non-Evoke tiers are wellness support tools, not clinical instruments.
• You will not upload malware, unlawful content, or content that infringes others' rights.

We may suspend or terminate accounts for violations. For urgent safety violations, suspension may be immediate.

5. Subscriptions, Pricing, and Billing

5.1 Dual-market pricing

menthra offers different pricing in the United States and India. Your price is determined by your primary jurisdiction at signup. Prices are shown before purchase in your local currency where supported.

5.2 Auto-renewal

Subscriptions renew automatically at the end of each billing period at the then-current rate. We will notify you of material price changes at least 30 days in advance.

5.3 Cancellation

You can cancel at any time from your account settings or by contacting support@menthra.ai. Cancellation takes effect at the end of the current billing period.

5.4 Refunds

We do not offer refunds for partial billing periods, except where required by law. For India users, refund rights required by applicable consumer protection law apply and take precedence over this clause.

5.5 Fair use

Your use of Menthra is subject to our Fair Use Policy, which is incorporated into these Terms by reference. The Fair Use Policy describes usage limits, including a daily limit on voice conversations, and the circumstances under which usage may be throttled or suspended. Usage limits never apply to crisis support. The current Fair Use Policy is available at menthra.ai/legal/fair-use.

6. Intellectual Property

6.1 Our property

The menthra platform — its code, design, companion personas (Nova, Ally, Sage, Bloom, Evoke), trademarks, content, and AI systems — is owned by menthra Inc. and protected by intellectual property laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works without our written consent.

6.2 Your content

You retain ownership of what you write, speak, or upload to menthra. By using the platform, you grant us a limited, revocable license to process that content solely to provide and improve the service for you, consistent with our Privacy Policy.

6.3 Feedback

If you send us feedback or suggestions, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback without compensation or attribution.

7. AI, Wellness Claims, and Emergency Disclaimers

8. Privacy and Data

Your data is handled under our Privacy Policy. menthra is HIPAA-aligned — we implement HIPAA administrative, physical, and technical safeguards. Data routed to AI infrastructure providers is de-identified under the HIPAA Safe Harbor standard (45 CFR §164.514(b)). We are not a HIPAA covered entity and do not claim HIPAA certification.

For employer-provisioned (Ally) users: your individual conversations are never shared with your employer. Your employer sees only aggregate, de-identified engagement metrics. See the Employer Deployment acknowledgement.

9. Limitation of Liability

These limitations do not apply to liability that cannot be excluded under applicable law, or to gross negligence or willful misconduct.

10. Governing Law and Dispute Resolution

Your governing law and venue depend on your primary jurisdiction:

• United States users: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Disputes not resolved informally are submitted to binding arbitration in Dallas County, Texas, administered by the American Arbitration Association under its Commercial Arbitration Rules. Class action waiver applies to the extent permitted by law.
• India users: These Terms are governed by the laws of India. Exclusive jurisdiction lies with the competent courts in Hyderabad, Telangana. Arbitration under the Arbitration and Conciliation Act, 1996, in Hyderabad, is available where agreed by the parties.
• Other jurisdictions: default to US governing law and venue unless mandatory local law requires otherwise.

Before formal disputes, both parties agree to attempt to resolve the matter informally for at least 30 days by contacting legal@menthra.ai.

11. Changes to These Terms

We may update these Terms. For material changes, we will notify you by email and in-app notice at least 30 days before the changes take effect. For material changes we will require re-acceptance before continued use. Non-material changes (clarifications, typo fixes, contact updates) take effect upon posting.

12. Termination

You may terminate your account at any time. We may suspend or terminate your account for violations of these Terms, the Acceptable Use rules in Section 4, or if required by law. On termination, your data is retained for 90 days to allow export, then deleted — except where legal retention is required.

13. Severability, Entire Agreement, Contact

If any provision of these Terms is unenforceable, the remaining provisions continue in effect. These Terms, our Privacy Policy, Cookie Notice, and the consent pages you have accepted constitute the entire agreement between you and menthra.

Contact: legal@menthra.ai for Terms questions, support@menthra.ai for account questions, privacy@menthra.ai for privacy requests, dpo@menthra.ai for India DPDP queries.