Fair Use Policy

1. The principle

Menthra offers generous access so you can get support whenever you need it. Most of what you do on Menthra has no limit at all. A small number of usage patterns — almost always automated, shared, or far outside normal human use — can make the platform more expensive to run for everyone. This policy sets reasonable limits to prevent that, while protecting the experience for genuine members.

We would rather state our limits plainly than promise "unlimited everything" and quietly fall short. This page is that plain statement.

2. What is unlimited

The following have no usage cap on any paid Menthra plan:

• Text conversations with your AI Companion. Chat as much as you want, whenever you want.
• Access to your history, memory, and past sessions.
• Access to Crisis Resources and safety features (see Section 6).

3. Daily voice limit

Voice conversations use significantly more resources than text. To keep voice available and sustainable for all members, voice conversations are limited as follows on consumer plans:

How it works

• The 45-minute voice allowance resets every day at midnight in your local time zone.
• At 80% of your daily voice allowance (36 minutes), you will see a brief notice so you can finish your thought.
• When you reach 45 minutes of voice in a day, voice pauses for the rest of that day. Text chat remains fully available — your conversation does not end, it simply continues in text.
• Unused voice minutes do not roll over to the next day.

This limit reflects how Menthra is designed to be used: as a support that fits into your day, not as a continuous open line. If your needs genuinely exceed this — for example, in a structured clinical program — those needs are served through Evoke or a dedicated plan, not the standard consumer voice allowance.

4. Why voice and not text

Voice conversations require real-time speech recognition and natural voice generation, which cost meaningfully more to deliver than text. Capping voice rather than text lets us keep text genuinely unlimited while keeping voice available to everyone who needs it, rather than allowing a small number of very heavy voice users to make the feature unsustainable. This is the same approach used by other major AI voice products.

5. Organizational and clinical plans

Ally (workplace) and other organizational plans

Organizational plans are governed by the agreement signed with the contracting organization. Voice allowances, pooled usage, and per-member limits are defined in that agreement. Menthra monitors organizational accounts for usage patterns that indicate credential sharing with non-authorized users, automated or scripted access, or a single user consuming a disproportionate share of an organization's allocation. Where such patterns are detected, we contact the organization's administrator rather than throttling individual sessions.

Evoke (clinical) plans

Clinical programs may include voice allowances different from the standard consumer limit, as defined in the clinical program terms. These are set in coordination with the supervising clinician and the member's care plan.

Bloom (family) plans

The 45-minute daily voice limit applies to each member of a family plan. Parents may set lower limits for child accounts through parental controls. Where a parent sets a lower limit, the parental limit applies.

6. What we will never limit: crisis support

This is the most important part of this policy.

7. Prohibited use

The following are not fair use and may result in throttling, suspension, or termination, as described in our Acceptable Use Policy:

• Automated, scripted, or bot-driven access to the platform.
• Sharing one account's credentials across multiple people.
• Reselling or redistributing access to Menthra.
• Circumventing usage limits through multiple accounts or technical means.
• Any use that materially degrades the service for other members.

8. How we respond

If your usage falls outside fair use, our response is proportionate and, wherever possible, starts with a conversation:

• Notice. We let you know, in the app or by email, that your usage is outside the normal range, and why.
• Conversation. For organizational accounts, or where the situation is unclear, we reach out to understand your needs before taking any action. There may be a legitimate reason, and a different plan may suit you better.
• Throttling. If the pattern continues, we may temporarily reduce voice availability.
• Suspension or termination. Only for sustained, deliberate abuse, automated access, or prohibited use, and only after the steps above where circumstances allow.

We will never apply throttling, suspension, or termination in a way that interrupts a crisis session.

9. Changes to limits

We review usage limits periodically and may adjust them as the platform evolves and as we learn from real usage. Material changes to limits are recorded on our Legal Changelog and, where they affect your plan, communicated to you directly. The current voice limit is stated in Section 3 of this page.

10. Contact

• Questions about fair use or your usage: support@menthra.ai
• For organizational plan limits: your account manager, or support@menthra.ai