Crisis Intervention Authorisation

Your permission to escalate to a nominated emergency contact, an assigned clinician, or emergency services if our crisis detection identifies imminent risk of harm to yourself or others.

Safety takes precedence over privacy when a life is at risk. We want your explicit authorization for how that escalation happens — and we want you to know what we do and do not share.

If we detect an imminent-risk signal, we may:

• Alert your nominated emergency contact — a safety alert only, never conversation content.
• Alert your assigned Evoke clinician with a clinical summary.
• In life-threatening situations, contact emergency services where applicable law allows or requires.
• Display emergency resources (911, 988, local hotlines) to you immediately.

We never share raw conversation transcripts with anyone during a crisis unless your clinician specifically requires them for immediate care.

We will still display crisis resources and will still take action required by mandatory reporting laws (for example, in imminent child abuse or imminent threat contexts). What we will not do without this consent is proactively alert your nominated contact or involve emergency services on your behalf.

Update your crisis settings any time in account settings, or email privacy@menthra.ai. For details on the exact data flow, see the Privacy Policy, Section 10.